Shipping

Woofy and Whiskers offers shipping to almost all postcodes in Australia. (Please check the Undeliverable Postcodes below). Orders are generally shipped from our distribution centres, which are located in Melbourne, New South Wales and Adelaide & Canberra. The Handling time is generally 1-3 working days after full payment is received. Order Confirmation: As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorised your credit card for the purchase.

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days),we will process the charges and submit the order for shipment. Damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.

If your item(s) do arrive damaged, please send photos to Woofy and Whiskers and we will process an insurance claim on your behalf. SHIPPING PROVIDERS Woofy and Whiskers works with four reputable couriers to provide the most efficient delivery service possible, at the most reasonable prices and with the quickest service. AUSTRALIA POST Items that weigh 22 kg or less will be dispatched with eParcel which is Australia Post’s Internet-enabled freight system. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. Please visithttp://auspostcom.au/track/and use the tracking number given to track your item. FASTWAY COURIERS For items that weigh below 22kg at a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution services across Australia. Their comprehensive fleet and professional team will ensure items are delivered safely to your door. Parcels dispatched with Fastway are collected from our premises daily.Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website. A non-PO Box address is required for Fastway’s delivery.

If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team. To track an item that is dispatched with Fastway, please visithttp://www.fastway.com.auand use the given tracking number. ALLIED EXPRESS Parcels that weigh over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals. Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website.Allied Express will contact you prior to delivery via SMS or phone number. Allied Express requires consignment note and the postcode of the destination to track item athttp://alliedexpress.com.au/or call 131373 for more queries. TOLL Parcels which weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus.

They provide safe, secure transport services. Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website. A non-PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery. With the tracking number, you can track the parcel anytime athttps://www.tollgroup.com/tools/mytoll. SHIPPING NOTES Undeliverable Packages: In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email. Inaccurate address: If there are any address discrepancies with your order the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt: If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office.If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time. Rejected by Receiver: If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent. No Pickups Available: Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

SHIPPING TIMES The estimated delivery time frames are: For customers in VIC - approximately 3-5 working days; For customers in NSW, SA, ACT - approximately 4-8 working days; For customers in QLD, NT,WA and TAS - approximately 7-10 working days.For items purchased as a order marked with (standard post longer delivery times ) Delivery will be free and will take 5-50 days. Please note: Delivery time only starts after payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either. The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team. UNDELIVERABLE POSTCODES Woofy and Whiskers regrets that due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to.

Please refer to the list below for more details. We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically .Please kindly contact our customer service for more information if you need the item to be delivered to a remote area to ensure your order could be processed successfully.

UNDELIVERABLE POSTCODES: STATE POSTCODE SUBURB SA 5701 WOOLUNDUNGA WA 6740 DRYSDALE RIVER WA 6740 MITCHELL PLATEAU WA 6740 OOMBULGURRI WA 6740 KALUMBURU WA 6740 PRINCE REGENT RIVER WA 6740 WYNDHAM WA 6743 WARMUN WA 6743 CAMBRIDGE GULF WA 6743 LAKE ARGYLE WA 6743 DURACK WA 6743 GIBB WA 6743 KUNUNURRA TAS 7151 HEARD ISLAND TAS 7151 DAVIS TAS 7151 MAWSON TAS 7151 MACQUARIE ISLAND TAS 7151 MCDONALD ISLANDS TAS 7151 CASEY Bulky items NT 0800-0999 NSW 2641,2717, 2831, 2898, 2899 QLD 4184, 4421,4450-4499, 4680, 4700-4805 4806-4899, 4900-4999, 9960-9999 SA 5701 WA 6055, 6215-6699, 6700-6799 TAS 7151